01 525 3412 info@foodvillage.ie

Terms & Conditions

Last updated: January 16, 2022

Terms and conditions

These terms and conditions (“Agreement”) set forth the general terms and conditions of your use of the foodvillage.ie website (“Website”), “foodvillage.ie” mobile application (“Mobile Application”) and any of their related products and services (collectively, “Services”). This Agreement is legally binding between you (“User”, “you” or “your”) and Rinan Food Village Ltd (doing business as “Food Village”, “we”, “us” or “our”). If you are entering into this agreement on behalf of a business or other legal entity, you represent that you have the authority to bind such entity to this agreement, in which case the terms “User”, “you” or “your” shall refer to such entity. If you do not have such authority, or if you do not agree with the terms of this agreement, you must not accept this agreement and may not access and use the Services. By accessing and using the Services, you acknowledge that you have read, understood, and agree to be bound by the terms of this Agreement. You acknowledge that this Agreement is a contract between you and Food Village, even though it is electronic and is not physically signed by you, and it governs your use of the Services.

Accounts and membership
If you create an account on the Services, you are responsible for maintaining the security of your account and you are fully responsible for all activities that occur under the account and any other actions taken in connection with it. We may monitor and review new accounts before you may sign in and start using the Services. Providing false contact information of any kind may result in the termination of your account. You must immediately notify us of any unauthorized uses of your account or any other breaches of security. We will not be liable for any acts or omissions by you, including any damages of any kind incurred as a result of such acts or omissions. We may suspend, disable, or delete your account (or any part thereof) if we determine that you have violated any provision of this Agreement or that your conduct or content would tend to damage our reputation and goodwill. If we delete your account for the foregoing reasons, you may not re-register for our Services. We may block your email address and Internet protocol address to prevent further registration.

Billing and payments
You shall pay all fees or charges to your account in accordance with the fees, charges, and billing terms in effect at the time a fee or charge is due and payable. If, in our judgment, your purchase constitutes a high-risk transaction, we will require you to provide us with a copy of your valid government-issued photo identification, and possibly a copy of a recent bank statement for the credit or debit card used for the purchase. We reserve the right to change products and product pricing at any time. We also reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made.

Accuracy of information
Occasionally there may be information on the Services that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, availability, promotions and offers. We reserve the right to correct any errors, inaccuracies, or omissions, and to change or update information or cancel orders if any information on the Services or Services is inaccurate at any time without prior notice (including after you have submitted your order). We undertake no obligation to update, amend or clarify information on the Services including, without limitation, pricing information, except as required by law. No specified update or refresh date applied on the Services should be taken to indicate that all information on the Services or Services has been modified or updated.
Links to other resources

Although the Services may link to other resources (such as websites, mobile applications, etc.), we are not, directly or indirectly, implying any approval, association, sponsorship, endorsement, or affiliation with any linked resource, unless specifically stated herein. We are not responsible for examining or evaluating, and we do not warrant the offerings of, any businesses or individuals or the content of their resources. We do not assume any responsibility or liability for the actions, products, services, and content of any other third parties. Your linking to any other off-site resources is at your own risk.

Cancelling an order via the Food Village App
Pre-orders are available for cancellation if cancelled before the 36hour locked order window. If your order is cancelled before the 36hour locked window your wallet will not be charged and no payment will be taken via the app. Once the order has entered the 36hour locked window, it is available for cancellation by cancelling on your app dashboard 2 hours before service begins. This will automatically cancel your order and issue your wallet a refund of 50% of the total order price. Items which have been cancelled during the 36hour locked window and which have received a 50% refund are not eligible items to list for sale within the app. These items are already produced by our Kitchen and listed for resale within the Food Village App to reduce food waste. In the unlikely event of a food item ordered not being available, we will issue a full credit to the user’s wallet. Refunds to your wallet will be notified by email and can take 3-5 working days to process. Refunds to credit/debit card may take longer up to 14 days.

Order Collection Time Frame
Collection time frame for retrieving your Food Village order is limited to 30 mins from the start of that meal break service. For example, if lunch starts at 11:50am your order must be collected by 12:20pm. If you have not collected your order with the first 20 minutes of service, users will be notified via push message to the mobile phone which contains the Food Village App. In the event the user does not receive this message, Food Village takes no responsibility. Orders not collected within the 30-minute service time for each meal break will be classed as “Not Collected” no refund will be issued for these items as it is at the discretion on the user to collect there order within this timely manner. In the instance of not being able to collect an order on time please email info@foodvillage.ie or call Food Village Customer support on 01 525 3412

All rights and restrictions contained in this Agreement may be exercised and shall be applicable and binding only to the extent that they do not violate any applicable laws and are intended to be limited to the extent necessary so that they will not render this Agreement illegal, invalid or unenforceable. If any provision or portion of any provision of this Agreement shall be held to be illegal, invalid or unenforceable by a court of competent jurisdiction, it is the intention of the parties that the remaining provisions or portions thereof shall constitute their agreement with respect to the subject matter hereof, and all such remaining provisions or portions thereof shall remain in full force and effect.

Dispute resolution
The formation, interpretation, and performance of this Agreement and any disputes arising out of it shall be governed by the substantive and procedural laws of Ireland without regard to its rules on conflicts or choice of law and, to the extent applicable, the laws of Ireland. The exclusive jurisdiction and venue for actions related to the subject matter hereof shall be the courts located in Ireland, and you hereby submit to the personal jurisdiction of such courts. You hereby waive any right to a jury trial in any proceeding arising out of or related to this Agreement. The United Nations Convention on Contracts for the International Sale of Goods does not apply to this Agreement.

In order to use this website or our app, a user must first complete the registration form. During registration a user is required to give certain information (such as name and email address). This information is used to contact you about the school lunch service on our site in which you have expressed interest. You will also be asked to input your Childs name and class so that they can be delivered directly to. Your Child’s allergens are captured to ensure that their lunch is made safely.

We request information from you on our order page. To buy from us, you must provide contact information (name/email address/phone number) and financial information (like credit card number, expiration date). This information is used for billing purposes and to fill your orders. If we have trouble processing an order, we’ll use this information to contact you. We also request your Childs name/classroom/school to ensure they receive their order correctly.
Information Collection, Use, and Sharing
We are the sole owners of the information collected on this site and app. We only have access to/collect information that you voluntarily give us via email or another direct contact from you. We will not sell or rent this information to anyone. We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfil your request, e.g., to send your lunch order. Unless you choose not to on our app/website, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy. We also may use push notifications to alert you to any urgent service issues that may affect your order.

Your Access to and Control Over Information
You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email info@foodvillage.ie or 015253412 or the Feedback section on our app: See what data we have about you, if any. Change/correct any data we have about you. Have us delete any data we have about you. Express any concern you have about our use of your data.

Changes and amendments
We reserve the right to modify this Agreement, or its terms related to the Services at any time at our discretion. When we do, we will post a notification within the Services. An updated version of this Agreement will be effective immediately upon the posting of the revised Agreement unless otherwise specified. Your continued use of the Services after the effective date of the revised Agreement (or such other act specified at that time) will constitute your consent to those changes.

Acceptance of these terms
You acknowledge that you have read this Agreement and agree to all its terms and conditions. By accessing and using the Services you agree to be bound by this Agreement. If you do not agree to abide by the terms of this Agreement, you are not authorized to access or use the Services.

Contacting us
If you have any questions, concerns, or complaints regarding this Agreement, we encourage you to contact us using the details below:
info@foodvillage.ie or (01) 525 3412

This document was last updated on January 16, 2022